Our Employees | Jackie Richards
Jackie RichardsCustomer Service Representative
jrichards@nguins.com
Bio
CPCU - Chartered Property Casualty Underwriter Designation (1992)
AU - Associate in Underwriting Designation (1987)
CPIW - Certified Professional Insurance Woman Designation (1981)
Member of Willis Credit Union Credit Committee (1998-2001)
Independence Coordinator/Underwriter for Commercial Union Insurance Company (1980 - 1983)
Trained, monitored, and evaluated 10 TN Independent Agents who had underwriting authority for large multi-line accounts
Assistant Vice President/Underwriting Operations Manager for PENCO (1983 to 1998)
College campus recruitment for staff additions
Interviewed, hired, managed staff of 40 underwriters, account analysts, policy service department, and data entry unit
Designed individual training schedules, conducted training classes, video production, wrote Training Bulletins for all under underwriting personnel
Wrote and implemented workflow and operational procedures, business applications, job descriptions, and standards
Responsible for overseeing the testing, operation, and maintenance of all systems and equipment
Reconciled accounting discrepancies
Managed underwriting results of $50 million book of business
Underwriting Manager for The Hartford (1998 - 2001)
Assisted General Manager in the establishment and opening of office
Responsible for underwriting results of $45 million book of business, including cities, counties, power and water utilities, public and private schools, colleges and universities, independent districts and national truck equipment association
Recruited, interviewed, hired and managed a staff of 3 supervisors, 14 underwriters and 13 customer service representatives
Wrote and implemented workflow, quality standards, and office operating procedures
Member of management team for strategic long range planning
Customer Service Representative for Next Generation Underwriters (2001 - Present)
Assist marketing in the information process and placement of coverage with various carriers
Handle the servicing of County Pool Accounts
Complete applications, certificates, binders, and schedules through the computer system
Awards: General Manager Award - Hartford - 1998, Jan, July 1999
Employee Recognition Quality Award - Hartford 1998 and 1999
Employee Recognition Award - PENCO - 1985, 1986, 1988
National Department of the Year Award-PENCO/Hartford 1989